Cooling-off and access
Where mandatory consumer rights apply, you may have a statutory cooling-off period for distance contracts. If a file was delivered immediately at your request, statutory exceptions may limit the right of withdrawal; staff will confirm facts in correspondence.
Eligibility
Refund requests should include your purchase reference and the email used at checkout. Staff may reference delivery records to align the request with your account.
Process
- Send a message through the reach page with the subject line “Return request”.
- Describe the product name and date of purchase.
- Allow several business days for review.
Contact
Postal and telephone details appear in the footer. Email follows the address shown on the reach page.